标题: K1jVpKfJr2 [打印本页] 作者: gh6ufthfd1c 时间: 2014-10-21 05:53 标题: K1jVpKfJr2 Four-star hotel turned the clock hotel, tourists "confrontation" to the morning 5:00, with the intervention of the local tourism bureau to replace their hotel
■ thematic planning: Express reporter Wang Huaping
■ Thematic Coordinator: Express reporter Li Yong Qi Yin political and military
■ topics written: Express reporter intern Li Yong Qi Yin Zheng Gu Jun Lin Xiaohui Mei Yan Liang Liang
Full occupancy 4 star or luxury hotels, to the front has become a "1-2 hours 40 yuan, 3 hours 50 yuan," the clock hotel; room filled with a musty, narrow space are not even a sofa, wash supplies are mostly outdated and even broken; 10 yuan 8 per person breakfast table Lying cold even ants - December 8, 2009, Miss Yang and 20 friends expect gztc "special Hainan on the 4th Tour" almost let them sleep on the streets. Communication is the result obtained after "You must live in", the latter subsequently complained to the local tourism bureau, until early in the morning before they are re-arranged hotel.
And Back home at the time, responded that at the time was to make a corresponding measures, upgrading the hotel and made a compensation tourists was no objection.
Passenger travel blunder wrong name, leading almost missed the flight; say good live four-star hotel, but it is finally admitted to a small hotel; low return was traveling lowered the standard of quality and room and board, travel shortened, while shopping increase in the number of large projects to pay ...... you like, so that visitors complain incessantly, traveling mood is greatly reduced.
Recently, the Guangzhou City Council announced this year exclusively to the Express to complaints about the tourism industry 545, covering accommodation, guide services, travel arrangements and all sorts of traps and shopping areas of the vehicle, while the Back home, such as the city of South Lake CITS famous tourist enterprises have become the main target of complaints. According to statistics, the top three travel agencies complaint were Nanhu International Travel, Travel gztc well. Data show that South Lake CITS complaint rate of 27.99% of the total, accounting for 14.18% Back home, the trip was 2.68%.
New Year, Spring Festival is approaching, more and more neighborhood Offered travel, most people suck tourist trap is encountered, for which joint Guangzhou Express Consumer Council several well-known travel agency in Guangzhou experiential investigation, combined with CC complaint case, tells you how far away from the trap, what matters to note how, once rights are infringed rights, readers can call if you have any complaints hotline 87776333 newspaper rebellion and Guangzhou City Council's complaint hotline 12315 be reflected.
The hotel is more like a hostel
After seeing the room everyone, actually carrying luggage to the front desk invariably seek explanation
According to Miss Yang complaints, December 8, they are carefully planned and anticipated "Special Hainan on the 4th Tour" (group number GN Hainan 20,111,208 special) travel, a line 21 people are Miss Yang and his friends, gztc provide itinerary the table indicate: full occupancy 4 star or luxury hotels (not linked to the star, to declare a local four-star standard).
"On the bus, to accompany Wu Shuang told us that the contract had committed 11 double rooms, due to special reasons, into nine double rooms plus a triple." Miss Yang and his party arrived in Hainan on are allowed to modify their hotel arrangements, although everyone feels wrong, it has arrived in Hainan, and the contract is marked four-star hotel or a luxury hotel, they did not pursue.
The next day around 0:30, the bus arrived at the designated point of accommodation - macro Bay hotel. Miss Yang, who got off a look, the hotel looks very old, outside the banner of the words "1-2 hours 40 yuan, 3 hours 50 yuan," the. From the outside, the hotel lobby is small. "What kind of four-star standard, which is what luxury hotel, more like a hostel." Miss Yang puts it. Peer 21 people are very disappointed, not reluctantly carrying luggage check-in.
"The hotel environment is very bad, intolerable, simply can not live in it." Miss Yang describe the feelings when you say, the room filled with a musty, narrow space, not even a sofa and bathroom The toiletries are mostly outdated, some of which had broken. "Such a standard, and a far cry from the four-star." In this case,requin pas cher, to accompany Wu Shuang said, the room has a musty damp because of the local environment, each hotel has this situation. The four-star hotel standards fail, because the local four-star standard worse than the field. Faced with such an interpretation, visitors do not buy it. Miss Yang said at the time,http://zazna.com/selection/index.php?item/create_form/1, there are few tourists found not far from the macro Bay hotel also has a hotel, whether exterior or room standards, better than the macro Bay hotel, and the price is still low, there are rooms to accommodate 21 tourists.
21 visitors refused to stay
2:00, we still do not want to stay, said the leadership back to accompany treatment, while the other is a few hours
Many tourists request to accompany re-arrange accommodation, this time is 1:00. However, to accompany said: "Tonight the first stay, then arrange tomorrow." This negative coping attitude was 21 tourists boycott. In desperation, Miss Yang, a pedestrian turned gztc staff Longmou phone, the answer is "obey local guides arrangements will one night." This then call Longmou no answer.
2:00, we still do not want to stay at the hotel. Accompany desperation,nike air jordan femme pas cher, saying to the leadership call, and then wait for leadership and coordination process said, while the other is a few hours.
"It was already very late, just off the plane we are tired, a lot of people lying on the luggage in the lobby asleep!" Leaving Miss Yang, who is angry, when many tourists need the toilet, but " primitive "even toilet on the first floor of the hotel at all. Visitors to the room, said when the toilet,tn requin enfant, was rejected by the hotel staff, many people only go to the toilet on a nearby cafe.
"Confrontation" to early morning 5:00
There are tourists' complaints to the local tourist office, settled is 7:00 in the morning when
4:00, claiming SAR CITS Xiemou came to the hotel, which the tourists, said:. "Today you have to live here, other hotels are at full strength, unable to stay" on this attitude, Miss Yang, who was very dissatisfied, still required to live in other hotels. But never agree, when there are visitors to use the phone recording said, Xiemou then sped away. Accompany seeing this, quickly said:. "You take the leadership of the gas is gone, I can not deal with the"
In the meantime, tourists due to the very fact that the couple with a young daughter, in order to ensure the child's sleep,air max en solde, he was admitted to the hotel. "The next day, the couple said they were smoked musty did not sleep all night." Miss Yang says, the rest of the 18 people in the lobby only to continue "resistance", one of the passengers due to cold weather made a fire.
5:00 in the morning, tourists find the local tourism bureau telephone complaints, reflects the problem. Soon,chaussure air max pas cher, the local tourism bureau is urged to travel and to accompany require the remaining 18 tourists arrange to another hotel.
"With the help of the Tourism Bureau, we live in a beautiful spring near the Holiday Inn." Miss Yang said that although it has also "quasi-four-star," but so much better appearance and hardware, settled when is 7:00 in the morning.
Back home, the complaint did not get satisfactory answers to
Way back in December 11th, suffered such treatment of 21 tourists gas, however, on the microblogging released during travel experience, gztc official microblogging forwarded immediately comment, said: "Hello, very sorry to cause your journey unpleasant, please the group number (on your invoice to be investigated too), tour guides name, and Offered person's name,nike air max femme,http://jy.weihack.com/viewtopic.php?pid=197894#p197894, contact information and things through direct private letter to the official micro-blog,http://online2games.net/activity/p/291311/, we will follow up by hand,jordan pas cher, as soon as possible, thank you . "
Received official microblogging reply, visitors have thought I could get a reasonable explanation and compensation. Visitors Ng in private letters sent to the relevant information in the form, but did not get gztc response. Back home after the official microblogging forwarded again commented that:. "Hello, thank fans supervision, our departments have contact with the guests, are actively communicate, follow up, and will communicate again today for someone to contact."
Until December 13 afternoon, a staff member gztc call Ng, explains their hotel "goods not board," the reason is the local four-star standard already low,http://www.addyourvoice.co/activity/p/44277/, for this argument, Miss Wu, who said it could not accept, The staff said only "a couple of days and then contact." Today, more than 10 days have passed, according to Miss Yang said gztc still no deal on the matter.
Back home
Has made no objection at the time the compensation tourists
Yesterday, the New Express reporter on this situation to the gztc manager surnamed surnamed Wen reflect this,louboutin france, it said it would by other staff explained the incident to reporters. The same day around 19:25, the domestic part of the staff gztc Chen contact the reporter said, in view of the complaints Miss Yang and other visitors that day, as early as at the time gztc already made the corresponding measures to upgrade the second The hotel arranged by the third day, while complimentary paradise park attractions for visitors to watch, in addition, have lunch, dinner, a corresponding increase in the standard. After the regiment returned to Guangzhou, as well as dedicated staff visit tourists, and made reparation measures 40 yuan per person, visitors was no objection. Chen said that the visitors to reflect the relevant circumstances, they will be reported to the relevant leaders, and contact with visitors to negotiate a solution.
Back home for a reply, but Miss Yang told reporters that the spots have not been presented, but also never received compensation of $ 40.
Reporters witnessed
South Lake CITS Hainan
"Quasi-four-star" actually expired toiletries
December 16, the Express reporter with Guangzhou City Council staff jointly enrolled in South Lake CITS's "Flying four days Sanya Wuzhizhoudao ends of the earth your group", also admitted to the so-called "quasi-four-star hotel" And inside the hotel room to tourists spare toiletries torn expired.
About 16 evening 11:00, reporters accompanying finally arrived to stay at a certain hotel in Haikou Guest House (also known as the Asia International Hotel). According to promotional materials South Lake CITS, this friendly hotel is "to build a four-star standard hotel not listed." But members who arrived at this hotel, can not help but surprise.
After entering the room,http://0477cs.w134-e1.ezwebtest.com/2/forum.php?mod=viewthread&tid=1172147, the reporter found the room decoration are aging, tap water flow is very small, reporters hotel ready to shower gel shampoo and found clearly written shelf life is 18 months,chaussures nike air max pas cher, but its production date was actually July 25, 2009 Day, expired almost a year's time.
Upon arrival in Sanya, in accordance with the contract, the tour should stay seaside luxury hotel,basket air max pas cher, but reporters staying at this hotel named Howard Garden "four-star" hotel, the lobby also failed star logo.
Zhangjiajie Phoenix 4 Tour
"Quasi-four-star" sudden blackout tourists and other dry
December 16, the Express reporter with Guangzhou City Council staff set out together to participate in the South Lake CITS "Zhang Yuan Feng pure high-speed rail 2G four expensive" group, which first Changsha, Phoenix, Phoenix went after Zhangjiajie Tourism.
In Phoenix, the reporter that stay with the group at the bus station in the north of Andhra Fenghuang Hotel, known as the four-star hotels, but even the network does not, the reporter consulted the hotel that, at the hotel's VIP floor only provide Network. Despite being known as "four-star" (ie, not listed), but its price is very cheap in the off-season. Reporters learned in private consultation, the hotel usual price of 300 yuan, the actual price is only about 100 yuan occupancy. Reporter visited understand some family style hotel within the city of Phoenix found the off-season is only 60 yuan -80 yuan, while the conditions are no less than the so-called "quasi-four-star." A source at a Phoenix city hotel. One likes to paint Fenghuang tourists mingling told reporters, the so-called quasi-four-star may not even Samsung are not, and in the family-style hotels, and sometimes service is also better.
In Zhangjiajie, travel reporter and his party of 13 people to help set the hotel is located next to the Regency Hotel Baofeng, environment though relatively better than last night, but there are still many problems, such as in the 18th evening once a power outage, The hotel also did not notice the obligation to explain, visitors can only wait for twelve hours until power is restored.
Tasteless eat
Breakfast pastry cold also crawling ants
Offered in many tourism is not only the difficulty of living sleep, eat also tasteless. Back home when Miss Yang participated in the "special Hainan 4th Tour" to arrange a breakfast the morning of the fourth day since they let fear. Morning, Haikou hotels arranged for eight people for their breakfast table,http://www.51suit.com/fashion/?action-viewcomment-itemid-11881, for each person provides a bread, a Hanamaki, a cake,nike tn requin pas cher, but also with a large pan of porridge and noodles. But not only have cold pastries, cakes as well as on some ants crawling, people looked straight nausea. In this regard, the hotel staff has explained that the cake is the dessert, there are ants in the above is normal phenomenon.
South Lake CITS while participating in the reporter went to Hainan Hainan 24 24 tour found on standard travel arrangements around meals, many college friends all scoff, because food is hard to swallow, many tourists can buy sauce or shrimp paste rice. Guangdong tourists preferences for tea with the meal, but the reporter went to Phoenix,chaussure homme pas cher nike, 24 Zhangjiajie tourism, the hotel's tour for "tea water" is also great sense of helplessness.
Consumer Tips
There are not any "quasi-star hotel," said
Council staff at the reporter and personally experience the process of investigation, almost all travel agencies are playing the "quasi-star hotel" signs Showmanship, such as when to go to Guilin Tourism is a "quasi-star hotel", go to Phoenix and Zhangjiajie is a "quasi-four-star hotel", go to Hainan is "quasi-four-star" hotel. However, in the end how accurate this star, who's eyes in order to get the amount of clear? In this case, travel agents often will tell consumers that are unable to declare star hotel "listing."
Industry sources believe that,http://www.healthcarehall.com/viewnews-21989.shtml, in fact, the "quasi-star" is a very vague concept,http://bbs.nandu.com/forum.php?mod=viewthread&tid=832258, its facilities and equipment fitting is good or bad is no uniform standard, relies entirely on the guests' subjective sense of "feeling. In fact, the "quasi-star hotel" was, is tourism authorities in advertising strict control of the object, but some offer single trip travel on, but still this "trickery."
Express reporter learned that, even if the states are "listed a four-star", the price will vary considerably. Although the travel agency to get the team hotel prices than scattered guests get a big slice of the lowest even lower, but with a level of the hotel, with the main attractions of the distance, the hotel is not built the same time, prices are not the same.
Insiders said that at present there are no "quasi-star hotel," this argument. Around the Tourist Board have asked the travel contract shall not fight "quasi × ??stars", with the group's hotel if affirmed its hotels "are reporting star", then the consumer has the right to ask the hotel to produce relevant documents, otherwise the same can complain.
In the "food" in this regard, insiders said that many travel agents in the package will do little to spend meals article, which is the standard meal going down a little bit, both for tourists eat almost full, but earn money from each person's head, poly became much less into profits.